Answers, access and the right place to log in.

Use the MediaRack Domain Name Control Panel for domain registration details, nameservers, DNS records and domain contacts where available. Hosting, invoices and support are handled through the separate MediaRack Client Area.

First confirm which provider's nameservers are authoritative. Log in to that provider, open the DNS or zone-management area, select the domain, then add or edit the record using the exact host, type, value and TTL supplied by the destination service.

Nameservers identify where a domain's active DNS zone is hosted. DNS records inside that zone direct individual services, such as the website through A or CNAME records and email through MX and TXT records.

Some changes appear quickly, while cached records can remain until their existing TTL expires. Timing varies by resolver, previous TTL and record type, so allow for propagation before assuming the change failed.

Yes. You can search for a new domain or contact MediaRack about transferring an existing domain. Eligibility, renewal effects and transfer requirements vary by extension.

Sign in to the MediaRack Client Area to view your account and services. Access to Plesk, WordPress or server administration depends on the hosting service and management arrangement.

MediaRack's WordPress environments run on Linux and are managed through Plesk. Available tools, resources, backups, staging and update responsibilities depend on the selected plan, licence and service scope.

Yes. MediaRack can review the website, database, email, DNS, PHP requirements, plugins and current access before defining a migration plan and confirming responsibilities.

Shared hosting places multiple customers within a managed environment. A VPS provides allocated virtual-server resources and greater administrative control. Cloud hosting can provide a more flexible infrastructure design. The appropriate choice depends on workload, software, support and recovery needs.

Backup arrangements depend on the hosting plan and management scope. Confirm what is backed up, how frequently, how long copies are retained and how restoration is requested. Application data stored outside the normal website environment may require a separate backup method.

Yes. MediaRack can provide hosted business email and assist with Microsoft 365 or Google Workspace configuration. The right option depends on mailbox, collaboration, security and administration requirements.

Mail commonly relies on MX records for routing and SPF, DKIM and DMARC records for authentication and policy. Use the exact records supplied by the email provider and avoid maintaining conflicting SPF records.

Bulk and transactional sending should generally use a purpose-built sending service rather than ordinary staff mailboxes. MediaRack can discuss options such as Sendy with AWS SES, including authentication and separation of message streams.

Provide the sender and recipient addresses, approximate sending time, subject, whether the message appears in Sent Items, the complete bounce-back and any recent DNS or email changes. These details make server-log investigation more useful.

The Client Area is used for MediaRack hosting services, invoices, account information and support options. It is separate from the domain-name control panel.

Open the MediaRack Server Status page for available network and server-status information. If your issue is not shown, submit a support request with the affected domain and service.

Search the MediaRack Knowledgebase for available email, WordPress and software instructions. Contact support when the guide does not match your service.

Include the affected domain or service, the exact error, when it occurred, steps to reproduce it, recent changes and relevant screenshots. Do not send passwords or private API keys in an ordinary email.

Yes. MediaRack offers AI-assisted website design with human review and a DIY WordPress path for customers who prefer to build and edit their own website.

AI tools can accelerate research, page structure, working drafts and production. Real business knowledge and human review are still required for accuracy, originality, design and the final WordPress build.

MediaRack can assess hosting for workflow platforms, webhooks and agent services. The server, persistent storage, backups, model provider, software licences, integrations and management responsibilities are scoped for the specific workload.

Use the MediaRack contact page and describe the business outcome, current environment, expected workload, timing and preferred level of management. You do not need to choose the server specification first.